Returns & Exchanges
At New Dawn Aquaculture, we want you to be completely satisfied with your sustainable fashion choices. If your purchase doesn't meet your expectations, we offer a 30-day window for returns and exchanges on all unworn items.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Attach the Label
Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing